Richard Cantu – Co-President Innovation & CE
Meet the one and only founder of GoMedigap! If you were wondering why the GoMedigap team has so many supportive, considerate, and professional agents, it’s because our founder is the epitome of all these characteristics rolled into a closet goofball and history buff. Although he claims to be “selectively anal,” seeing Richard lose his cool is about as rare as seeing a real life unicorn (it never happens). Richard spends his free time hanging out with his family, watching football and basketball and enjoys cycling.
Why he loves his job? “I really feel blessed that I’m in a position where I can earn a living helping people. I think I’ve been successful because I see what my parents have to deal with as Medicare beneficiaries and try to treat each client as I would my own parents – who I happen to love. I also care enough about our clients to be very knowledgeable when it comes to Medicare and Medicare supplements and think this allows me to be confident in providing guidance to our clients and allows them to feel comfortable that I’m always going to steer them in the right direction. This approach has allowed us to grow and maintain a really high customer satisfaction level.”
We asked our clients what they like about our services, our agents, or any other interaction with GoMedigap.
Here’s what they had to say about Richard:
Your agents ( including you, Richard) are very friendly, competent, and interested in really helping your customers. We are both extremely happy with your follow up and have referred several people to you for coverage– last year my brother-in-law. When you say you are going to call back you actually always do. No disappointment here at all.
Tammy walked me through the whole thing. Even with all my twists and turns she made it seamless. Many kudos the the gomedigap team.
Everyone was so friendly helpful and most off kind. Thank you to everyone
So far, my experience with the GoMedigap reps/organization has been very positive and I am VERY grateful for their professional and timely assistance. On only one occasion since I began dealing with them did I feel that they dropped the ball and it was fortunate that I was able to resolve the problem myself without their assistance. When advised of same after the fact, Richard contacted me personally to apologize for same falling through the cracks and assured me this is not their usual manner of customer service. Subsequently, that has proven to be the case. Reps are courteous, thorough, patient, and knowledgeable. Those attributes are in short supply these days, especially in customer service. The crucial nature of making the right personal decision re coverage issues can be very intimidating and a mistake can be costly and financially devastating, especially for people on a very fixed and limited income. I cannot thank GoMedigap enough for their kind and professional assistance to us.
From my first contact with Kathleen I have had a superb experience with this firm. She helped me over and over again in a prompt professional manner. The owner, Richard recommended CIGNA (whom I’ve found to be excellent to do business with as well). Both Kathleen and Lesli took the time to answer my questions (after the sale) which is very unusual these days. I would not hesitate to recommend GoMedigap and especially Kathleen to any friends, relatives, or associates. And NO, no one prompted me to say the above other than to take a quick 2 question survey. That’s how impressed I was with them- I rarely do this…
Met… exceeded all my expectations. Excellent and timely communication, knowledge, help and professional. Cant ask more Richard. Thanks again to you and your excellent team.
The agents, or representatives are polite, helpful, knowledge, and just nice like Richard Cantu. Richard – you are a good teacher.