Shayla Watson

Shayla Watson – Underwriter


Shayla is a great fit for the Underwriting Team because she truly enjoys helping others and knows how to make a seemingly daunting task, like buying Medigap insurance, easy and less stressful for everyone involved. She describes herself as hardworking, compassionate and eager.  Shayla loves spending time in nature, hearing birds sing, breathing the fresh air and when possible relaxing near water, all of which are very calming to her spirit.

Shayla and her husband have four daughters combined plus their family pet, a dog named Max.

She is very active with her church and helps out with the food and clothing pantry as well as other groups within the church. Shayla is also involved with the Central Austin Kickball League for girls where she serves on the board as Secretary, even coaching and serving as umpire when needed.

Why does Shayla rock at her job?: I have parents who are Medicare recipients and I want to provide our clients with the same level of service, patience and care that I give my parents and one day hope to receive myself. I want to make sure that all aspects of the plan they have chosen are understood and they feel good about the choice they made with GoMedigap.

Here’s what they had to say about Shayla:

Everything was explained in understandable detail, with plenty of time for questions of any sort. Information was emailed to me call follow up was helpful and friendly.

Kris T. - 02/25/2017

Kathleen Wynn was awesome and stuck with me through the difficulty of getting my policy. I would recommend this company and Kathleen Wynn.

Tommy W. - 02/24/2017

Very friendly and professional ~~

Stephen M. - 02/24/2017

Knowledgeable, Competent, helpful, friendly

Paul M. - 02/23/2017

your agent was very helpful and informative. She was also very patient with me and my daughter helping us to find the very best insurance for our need  I Thank her so much

Janet W. - 02/22/2017

being so niece and helpful with the application thank you so much

Noralene T. - 02/22/2017

She was polite, professional and very knowledgeable. She listened to me, was concerned that I fully understood her responses to my questions and explained all of my options. I would happily recommend her to anyone needing information about Medicare Spplemental Insurance programs

John C. - 02/22/2017

They listen to what you have to say, then go out and find the best coverage for your needs.  They explain in great detail why one policy is better than the other, but in the end they follow your decission.

Lloyd G. - 02/22/2017

Everyone has always been so helpful, answering my questions. 

Gloria L. - 02/21/2017

Your agent are very attentive to my needs

Vernon B. - 02/21/2017

Completely informative and assuring I will be picking the correct plan 

Debbie P. - 02/21/2017

I am so thankful for your company.  Without you all, I would not have know my premium was going to increase, and I would not hae known how to go about finding another company.  Your services are amazing and so are your agents.  Thank you so much.

Melba D. - 02/20/2017

Kathleen was extremely helpful.

Cathleen B. - 02/17/2017

Easy to work with all of the staff at Go Medigap. 

Beatrice C. - 02/16/2017

Everything was explained in a simplified way.  Followup was courteous.  Chuck was great!

Connie T. - 02/16/2017

Very nice person I talk too

Claudia R. - 02/16/2017

Robbie was thorough and answered all pertinent questions professionally, I would recommend him to my friends.

Kin C. - 02/16/2017

Mitch Bouldin was/is an extremely effective representative . He typifies all that is lacking in the vast majority of agents whose job is to  interact with the public for services .He is knowledgeable;he follows through on his statements; and he is comprehensible -in contrast to dealing with an agent whose primary  language is not English .

Jim S. - 02/16/2017

You explained the options and got quotes out to us in a timely fashion. George Foos

George F. - 02/15/2017

very helpful and very nice

Pat M. - 02/15/2017

Reduce agent turnover?

Martha N. - 02/11/2017

Patricia Lewis was very helpful and answered all of my questions.  She was very plesant to work with.

Gail P. - 02/10/2017

Chelsea was helpful and knowledgeable.  She made this process painless. 

Tom V. - 02/09/2017

Great personality, clear speaking and after his explanation I literally had no questions. Very informed representative. His confidence made me 100% comfortable!

Larry R. - 02/08/2017

The personal call and willingness to work on our time schedule

Kendall D. - 02/06/2017

Ease of talking to agent and knowledge of insurance companies. I also called a friend of mine immediately and recommend her. 

Anita L. - 02/06/2017

Wayne was very knowledgeable and easy to talk to. 

Joel G. - 02/03/2017

Great agents who explain everthing fully. Your company makes buying medical insurance so easy.

Cheryl E. - 02/03/2017

Patricia Louis was wonderful very hard working and very tenacious.

Joanne C. - 02/03/2017

Agents are excellent.  

James K. - 02/01/2017

Easy access and helpful agents.

Ruth K. - 02/01/2017

She explained the medicare process to me!  Very informative and helpful.  A very painless experience!  Loved her!  Great asset to your organization.

Leah L. - 02/01/2017

Knowledgable, personable, professional and not pushy.

David L. - 02/01/2017

 I set my husband to find health care coverage as ours will terminate on February 28, 2017. He was the one that worked mostly with your group because his health care needs are different than mine. He said it was a pleasure working with your group, so for him to say it was a pleasure means that your group must be extraordinary.

Barbara D. - 02/01/2017

Wayne was recommended to me and was quite organized and easy to understand.  Good job.

Thomas D. - 02/01/2017

Things were explained to me in a clear manner and my questions were answered. My agent was very friendly and helpful!!

Sue K. - 01/31/2017

All of the people I spoke with were friendly, helpful, supportive

Kay L. - 01/26/2017

All of the people I spoke with were friendly, helpful, supportive

Kay L. - 01/26/2017

Great customer service

Jerome R. - 01/26/2017

Laura is friendly, knowledgeable, and helpful.

Robert W. - 01/25/2017

Laura is friendly, knowledgeable, and helpful.

Robert W. - 01/25/2017

Easy to understand and people very helpful

Jim M. - 01/23/2017


Louie A. - 01/22/2017

As far as I know, nothing

Ryta H. - 01/19/2017

very pleasnt and thural

Carol S. - 01/16/2017

Jean was very helpful to me. She answered all of my questions. I also like the fact that I can call and talk to her when I need to. Medigap has done a great job for my husband. Im very happy with my choice and agent.

Darleen S. - 01/11/2017

Subject matter expertise — taking the complication out of a complicated process.  Professional, knowledgeable, personable. 

Gary Z. - 01/10/2017


Arthur S. - 01/09/2017

Agents are Friendly, knowledgeable & explain plans well. We can relax knowing you are monitoring our plans for better prices or services

Thomas F. - 01/07/2017

Agents are Friendly, knowledgeable & explain plans well. We can relax knowing you are monitoring our plans for better prices or services

Thomas F. - 01/07/2017